Overall spend your money elsewhere on Fort Lauderdale Beach...like the W or the Hilton which is less expensive with better customer service from the bellhop to the housekeeper.
Didn't stay, just enjoyed the brunch. It has a nice selection, nicely presented on the buffets, and on the included a la carte menu. Reasonably priced at $40. Nice porch overlooking the beach. Attentive staff. Forgot to snap a photo of my entree, because I was too eager to eat it.
This hotel lacks finesse that one would expect from a 4 star hotel. The "hospitality" is subpar, from the front desk to housekeeping. The first room I was offered had a mildew stench. As did the second room. After the refusing to take either room, we were offered the grand suite. It was very acceptable. Nice and spacious, right off the pool. This was nice however other guest felt free to use the lounge chairs allocated for our suite... so the "exclusivity" of the gesture wasn't as appealing.
Always enjoy staying here for a day or the weekend. Spa is very well kept and relaxing. Love going in the jacuzzi inside and just relaxing. The rooms are very nice and clean. Hotel staff are helpful and friendly. Had some trouble connecting to the internet and they fixed the issue right away for me. Had clean sheets every morning and room service is always amazing. Will be back again soon!
I will never stay here again. The location is beautiful. The rooms are ok, definitely overpriced.
Room was prepaid but when we arrived had to give credit card for them to hold 310.00 dollars in case we charged room service. Website says free parking if you live in FL and we do. Then check out time they tell me free parking only if you booked through them and not not someone else. So, I got charged 188.75 for parking which I was not expecting and they charged for one extra night parking and 33.00 instead of 25.00 that the website said. Nice place but I would not stay there again.
***Update: I finally got a call, shortly after making this post. Hopefully someone can resolve my issues this week.
The housekeeping staff is really poor. I had to request service repeatedly, and when the service was completed, it was still half ass. From what I was told they use an agency for the housekeeping, and most of the employees could care less about quality.
On a more recent visit, my mother stayed and I made arrangements to extend her stay and pay for spa services. By the end of her checkout I was charged for the entire trip, extra amenites, parking and taxes, despite the repeated communication. After several attempts to rectify the situation, I never got a call back from management, specifically JANET and ALEX. After speaking to the billing department I was rerouted to a manager who again never returned my calls.
The front desk is a complete mess. The left hand doesn't know what the right hand is doing.
Room 1207, we left behind 2 beach chairs and umbrella in the hall closet so the next guests don't have to spend $45/day to the city for rentals. Solid 4 star property with potential to be even better. Convenient location to beach and many restaurants/bars. Rooms and common areas look recently renovated. Pool area could benefit from potted palms, bar could use some dark wood ceiling fans, pool lounge chairs showing a little mildew. Service has been good. Would stay here again.
The Atlantic Hotel Spa is a US Spa based in Fort Lauderdale, Florida. The Atlantic Hotel Spa is located at 601 N Fort Lauderdale Beach Blvd, Fort Lauderdale, FL 33304, USA.
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